Phone support for UK home & small business connections

Get step-by-step help for setup, troubleshooting, billing queries, transfers and hardware checks. Our support agents guide you through simple instructions during the call.

Home Internet Setup

Router setup, Wi-Fi optimisation, device connections and speed checks.

Move & Activation Help

Guidance for relocations, broadband activation and number porting steps.

Billing & Plan Guidance

Understand your bill, plan features, and options you can discuss with your provider.

1) Call our support line

Tap the call button or dial our UK landline number.

2) Verify & describe

We may ask basic details (e.g., name, postcode, provider) to locate your issue context.

3) Guided resolution

We walk you through checks and settings live during the call.

Security note: We never ask for passwords, one-time passcodes (OTP), or banking details.

Frequently asked questions

Are you the official network provider?: No. We are an independent support service and are not affiliated with any telecom provider.
Do you ask for passwords or OTP codes?: No. We never request passwords, OTP codes, or banking details.
Can you change my plan?: We can guide you on steps to take, but any final plan change is completed with your provider.
Is the call free?: No. This is an 014 landline number. Standard geographic call charges apply and may be included in your plan.

Pricing & fees

Calls to our 014 number are charged by your phone provider at standard geographic rates (and may be included in your call plan).

If we offer any optional paid assistance beyond basic guidance, the price and terms will be clearly disclosed to you before you proceed. You can choose whether to continue.

About LineAssist UK

LineAssist UK provides general telecommunications support guidance for common broadband and mobile issues. We are an independent service and are not affiliated with, endorsed by, or sponsored by any telecom provider.

Privacy policy

We may collect basic information you share during the call or via email (for example: your name, postcode, provider name, and a description of the issue) to help provide support guidance.

We do not request passwords, OTP codes, or banking details.

If you want to request deletion or access to your data, email: support@lineassistuk.com.

Terms of service

We provide general guidance and troubleshooting steps. We do not guarantee outcomes because network/provider systems are controlled by the provider. Any account actions (plan changes, billing adjustments, cancellations) must be completed directly with your provider.

We reserve the right to refuse service where requests appear unsafe, unlawful, or involve attempts to obtain private account access.

Complaints

If you’re unhappy with your experience, please email us with your call time/date and a short description: support@lineassistuk.com. We aim to respond within 2–3 business days.